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Thank you for shopping at Aerinas.

If, for any reason, You are not completely satisfied with a purchase made with Us, We invite You to review our policy on shippings and returns.

The following terms are applicable for any products that You purchased with Us.



The words of which the initial letter is capitalized have meanings defined under the following definitions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Shipping and Return Policy:

  1. “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.
  2. “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Aerinas.
  3. “Service” refers to our facilities.
  4. “Website” refers to our online store.
  5. “Goods” refer to the items offered for sale on the Website.
  6. “Orders” mean a request by You to purchase Goods from Us.


Goods are proceeded towards shipping the moment You or a third party you have appointed, places an Order on our Website.

Shipping is applicable to the Goods purchased on “Home Delivery” option. A charge is applicable if the afore-mentioned option is chosen. For Goods purchased without the option, they are to be collected from our office situated at: “Address”.

Shipping is to be completed within 48-72 hours after Good is Ordered. The method through which the Goods are to be delivered is to be decided by Us.


You are entitled to cancel Your Order within 7 days giving a proper reason for doing so.

The deadline for canceling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision:

  1. By Customer Services
  2. By Phone Number: +880~

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.


In order for the Goods to be eligible for a return, please make sure that:

  1. The Goods were purchased in the last 7 days
  2. The Goods contain the original receipt provided whilst making the purchase
  3. The Goods are in the original packaging

The following Goods cannot be returned:

  1. The supply of Goods made to Your specifications or clearly personalized.
  2. The supply of Goods purchased prior to the 7 days return limit.
  3. The supply of Goods which contain a tampered Warranty sticker. Applies in case of Goods which provide a Warranty promise.
  4. The supply of Goods which according to their nature are not suitable to be returned. These include but are not limited to: Damaged, Tampered with or Void Goods.
  5. The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  6. The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.


You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:


We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.


If you have any questions about our Returns and Refunds Policy, please contact us:

  1. By Customer Services
  2. By Phone Number: +880~